POLICY — beCHARGE MOBILITY

beCHARGE mobility beCHARGE mobility is a product marketed by beCHARGE. beCHARGE is a brand of Primmo Conseil SA. Primmo Conseil 101 Rue de Bosnie - 1060 Brussels - Belgium Tel.: +32 2 899 28 29 VAT: BE416 498 303 Support and charging sessions: [email protected] Billing: [email protected] These General Terms and Conditions govern the contractual relationship between beCHARGE mobility and its Customers. They specify the parties' commitments and the terms of their relationship.

1. Definitions

1.1 For the purposes of these General Terms and Conditions: Application and Platform: the beCHARGE mobility app, website, charging cards and related digital systems used to provide the services. Management: technical and administrative monitoring, including adding credit to beCHARGE mobility cards, configuring customer accounts, reporting and ticket tracking. Services: all services provided by beCHARGE mobility, including configuring the beCHARGE mobility card and account, support, administration and optional services. Customer: any natural or legal person holding an active beCHARGE mobility card. Charging Services: services relating to charging sessions and transactions, charging cards, roaming, account management, invoicing, payments and related support. Charging Point: any charging station, wallbox, charger, connector, accessory or related electric-vehicle charging infrastructure. Offer: any written or electronic proposal from beCHARGE mobility. Contract: any contractual relationship between beCHARGE mobility and the Customer, including the purchase of prepaid cards, offers, purchase orders and service orders. Parties: beCHARGE mobility and the Customer. Roaming Partner: a third party enabling electric-vehicle charging sessions. SEPA Mandate: authorization to collect amounts due automatically. Business Days: Monday to Friday, excluding Belgian statutory public holidays.

2. Scope and order of precedence

2.1 These General Terms and Conditions apply to all Offers, Contracts, deliveries, installations, Services, Charging Services, rental arrangements and invoices of beCHARGE mobility.

3. Formation of the Contract

3.1 The Contract is formed upon payment for credit to be added to the beCHARGE mobility card or, for any invoiced services, upon written or electronic acceptance of the Offer or when beCHARGE mobility begins performance with the Customer's consent.

4. Performance and scope

4.1 beCHARGE mobility provides the products and Services described in the Offer and may organize performance using the most appropriate technical and operational arrangements.

4.2 Its obligations are obligations of means, unless an obligation to achieve a specific result has been expressly agreed in writing.

4.3 beCHARGE mobility does not guarantee any availability rate, charging speed or occupancy rate; these depend on each charging point.

5. Prices and payment

5.1 Prepaid cards and credits must be paid for in advance and added to the Customer's beCHARGE mobility card to access the electric charging-point network. Any invoices are payable within fifteen (15) days of their date.

5.2 Prices for prepaid cards and credits include VAT unless stated otherwise. Prices on any invoices exclude VAT unless stated otherwise. Disputes concerning any invoice must be submitted in writing within eight (8) days of receipt; the undisputed portion remains payable.

5.3 In the event of late payment, fixed compensation of EUR 25 and interest at 10% per annum are automatically due. beCHARGE mobility may suspend its services.

6. Charging stations, software and warranties

6.1 The Customer acknowledges that beCHARGE mobility is not the manufacturer of charging stations and waives any claim against it arising from defective equipment.

6.2 Software, firmware and updates are the responsibility of charging-station manufacturers or third parties. beCHARGE mobility is not responsible for their operation, availability, compatibility or consequences.

7. Charging Services, cards, roaming and SEPA

7.1 Charging Services may depend on third parties (roaming partners, charging-point operators and payment service providers). beCHARGE mobility is not responsible for their outages or tariff changes.

7.2 Under a SEPA Mandate, the Customer authorizes automatic collection of amounts due. Failed collections and rejected debits do not entitle the Customer to suspend payments; any associated costs are borne by the Customer.

8. Confidentiality, privacy and data processing agreement

8.1 The Parties shall keep commercial and technical information confidential for five (5) years after termination of the Contract.

8.2 beCHARGE mobility processes personal data in accordance with the GDPR and its privacy policy. Where it acts as a processor, the Parties shall enter into a separate data processing agreement (DPA) upon request.

9. Communications and notices

9.1 Formal notices (termination, notices of default and complaints having legal effect) must be in writing.

9.2 Email is valid unless the law requires another form. Registered mail is used where required by law or requested by the Customer.

9.3 Official contacts: (a) operations and charging sessions: [email protected]; (b) billing and payments: [email protected].

9.4 Registered mail: beCHARGE mobility, 101 Rue de Bosnie, 1060 Brussels, Belgium.

10. Force majeure

10.1 beCHARGE mobility is not liable for failures caused by force majeure or circumstances beyond its control, including network outages, strikes, regulatory changes, weather conditions or difficulties affecting suppliers, manufacturers, roaming partners or payment service providers.

11. Right of withdrawal for distance and off-premises contracts

11.1 No right of withdrawal for prepaid products.

12. Severability

12.1 The invalidity of any provision shall not affect the others. The Parties shall replace it with a valid provision reflecting the original intention as closely as possible.

13. Governing law and jurisdiction

13.1Belgian law applies. Only the courts of the judicial district of Brussels have jurisdiction.

ANNEX A — APPLICATION, CHARGING SERVICES, CARDS AND ROAMING

A1. Purpose

A1.1 This annex governs use of the Application, Platform, accounts, cards, adding credit, charging sessions and roaming services.

A2. Accounts and responsibility

A2.1 The Customer is responsible for the accuracy of account information and access management.

A2.2 Any misuse or suspected misuse must be reported immediately. beCHARGE mobility may block accounts, credit top-ups or cards to limit damage.

A3. Sessions and data

A3.1 Each session constitutes a separate transaction. Statements are based on data from beCHARGE mobility's systems and/or those of its partners.

A3.2 Differences between third-party data (vehicle, manufacturer) and beCHARGE mobility data do not entitle the Customer to compensation.

A4. Roaming

A4.1 beCHARGE mobility is not responsible for tariffs, availability or outages of roaming partners and external operators.

A4.2 It may modify or terminate its roaming partnerships for technical or commercial reasons.

A5. Charging cards and credit

A5.1 Loss or theft must be reported immediately. Until the card is blocked, the Customer remains responsible for its use, except for proven external fraud beyond the Customer's control.

A6. Availability

A6.1 beCHARGE mobility endeavours to ensure stable operation but does not guarantee uninterrupted availability. Interruptions for maintenance, updates or incidents do not give rise to compensation.

A7. Payment and suspension

A7.1 Unpaid amounts may result in suspension of Services and blocking of cards or access, without compensation.

ANNEX B — SEPA, DIRECT DEBITS AND PAYMENT PROCESS

B1. SEPA Mandate

B1.1 By choosing SEPA, the Customer authorizes beCHARGE mobility to collect amounts due automatically.

B1.2 The Customer guarantees that the account is valid and has sufficient funds.

B2. Failed or rejected direct debit

B2.1 Failed or rejected debits do not entitle the Customer to suspend payments. Additional costs may be passed on.

B2.2 In the event of repeated failures, beCHARGE mobility may require prepayment or security.

B3. Changes to bank details

B3.1 The Customer must notify changes at least ten (10) calendar days before the next direct debit.

ANNEX C — NOTICES, COMPLAINTS AND FORMAL COMMUNICATIONS

C1. Form

C1.1 Formal notices (termination, notices of default and complaints having legal effect) must be in writing.

C1.2 Emails are valid unless a mandatory legal form applies.

C2. Addresses and channels

C2.1 Support and sessions: [email protected]

C2.2 Billing and payments: [email protected]

C2.3 Registered letters: beCHARGE mobility, 101 Rue de Bosnie, 1060 Brussels, Belgium.

C3. Time limits

C3.1 Time limits begin on the first Business Day following receipt, unless mandatory law provides otherwise.

ANNEX D — DATA PROCESSING (BASIC DPA MODULE)

D1. Roles

D1.1 The Customer is the controller of personal data it provides or has processed through the Platform.

D1.2 beCHARGE mobility acts as a processor insofar as it processes data on behalf of the Customer and for the Customer's purposes.

D2. Purposes and categories

D2.1 Purposes: provision of Services, management of charging sessions, accounts, support, billing and reporting.

D2.2 Data: identity and contact details, account information, card identifiers, charging sessions, transactions and technical logs.

D2.3 Data subjects: employees, administrators, fleet users and the Customer's contacts.

D3. Security

D3.1 beCHARGE mobility implements technical and organizational measures appropriate to the nature of the processing and the risks.

D4. Subprocessors

D4.1 beCHARGE mobility may engage subprocessors (hosting, monitoring, payments, roaming) and impose appropriate obligations on them.

D5. Data breaches

D5.1 beCHARGE mobility reports relevant data breaches without undue delay after becoming aware of them.

D6. Audits

D6.1 Reasonable audit requests may be considered. Exceptional efforts may be charged for.

D7. Retention and end of processing

D7.1 Retention periods take account of legal obligations and operational needs. At the end of the Contract, data may be deleted or anonymized, subject to retention obligations.

PRIVACY POLICY — beCHARGE MOBILITY

1. Who processes your personal data?

beCHARGE mobility, a brand managed by Primmo Conseil SA, 101 Rue de Bosnie, 1060 Brussels, Belgium (BE0416 498 303), acts as controller for processing activities whose purposes it determines itself. For certain services to business customers, it may act as a processor on their behalf. Privacy contact: [email protected].

2. What data do we process?

Depending on the services used, data may include names and contact details, account identifiers, charging-card identifiers, charging-session data (such as charging point, date, time and consumption), transaction and billing data, support requests and technical logs.

3. For what purposes do we use data?

We may use these data to manage accounts and access, provide services and charging sessions, process payments and billing, provide support, monitor technical operation, prepare reports and comply with legal obligations. The actual purposes must be confirmed.

4. Legal bases

Depending on the processing activity, the legal basis may be performance of a contract, compliance with a legal obligation, legitimate interests (following a balancing assessment), or consent where required.

5. With whom do we share data?

To provide the services, data may be disclosed to necessary service providers, including hosting and monitoring providers, payment service providers and roaming partners. Required processing agreements are concluded with the relevant providers. The exact recipients or categories and any transfers outside the European Economic Area must be specified.

6. How long do we retain data?

Data are not retained longer than necessary for the relevant purposes, subject to statutory retention obligations.

7. How do we protect data?

beCHARGE mobility implements appropriate technical and organizational measures, taking into account the nature of the data and the risks. The actual measures and incident management procedures must be confirmed internally.

8. Your rights

Within the limits of the GDPR, you may request access, rectification, erasure, restriction of processing and data portability, and object to certain processing. Where processing is based on your consent, you may withdraw it without affecting the lawfulness of earlier processing. Send requests to [privacy email address]. You may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be). Where beCHARGE mobility acts solely as processor, we may refer you to the relevant controller.

9. Cookies, SDKs and app permissions

When using the beCHARGE mobility app, certain technologies, including cookies, software development kits (SDKs), technical identifiers and similar mechanisms, may be used to ensure the proper operation and security of the app, improve user experience and, where applicable, analyse its use.

9.1. Cookies and similar technologies

beCHARGE mobility may use technologies strictly necessary for the operation of the app, notably for user authentication, session management, transaction security and remembering essential preferences. Non-essential technologies, including those used for statistical analysis, personalization or tracking, are activated only in compliance with applicable legal requirements and, where required, after obtaining the user's prior consent.

9.2. Analytics tools and SDKs

The app may integrate SDKs or technical services supplied by third-party providers to enable certain features, detect technical faults and improve service quality. Where these tools involve processing personal data, beCHARGE mobility ensures that such processing has an appropriate legal basis and complies with the General Data Protection Regulation (GDPR).

9.3. Push notifications

Subject to the user's authorization, beCHARGE mobility may send push notifications concerning service operation, completed transactions or relevant information about use of the app. Commercial or promotional notifications are subject to applicable consent and electronic communications requirements. Users may modify or disable notifications at any time in their device settings.

9.4. App permissions

Certain beCHARGE mobility features may require access to device resources or functions, such as location, camera or other technical services. These permissions are requested only when necessary for a specific feature and in accordance with applicable rules. Users may manage or withdraw these permissions at any time in their device settings. Refusing certain permissions may limit access to features that depend on them.

9.5. Retention period and consent management

Data collected through these technologies are retained only for as long as necessary for the purposes for which they were collected, subject to applicable legal retention obligations. Where consent is the legal basis for processing or is required to use a technology, users may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. beCHARGE mobility undertakes to provide users with transparent information about the technologies actually used, their purposes, any providers involved and applicable retention periods, in accordance with Belgian and European law.

10. Changes and contact

This policy may be updated as processing activities or legal requirements change. The applicable version is published in the app or on the website. For privacy questions: [email protected].